We want you to be completely satisfied with your Amaurya purchase. If you change your mind, you can return any full-priced items for a store credit, subject to the following conditions:
Conditions for Return
- Return Period: Items must be returned within 14 days of receiving your parcel for both international and domestic customers. We suggest trying on all items as soon as they are received to ensure you can return them within the timeframe.
- Condition of Items: Items must be returned in their original condition—unworn, unaltered, unwashed, and with their tags attached, free of any makeup or odors/scents.
Exceptions
- Sale Items: All sale items are not eligible for a return or exchange. However, if you receive a faulty item, it can be returned once our customer service team has been notified and confirmed the fault. Please note that a shipping fee will be applied.
- Swimwear and Intimates: Customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place. The item will not be accepted if either of these has been removed or altered, or if the item shows signs of wear.
- Shoes: Please try on shoes for fit on soft surfaces. We will not accept shoes returned with sole markings or scratches. If you have received a shoe box, this must also be returned with the shoes in its original condition.
- Earrings: Due to hygiene reasons, all earrings cannot be returned, even for change of mind.
- Beauty Products: Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.
- Gift Cards: Gift Cards may not be returned or exchanged for cash and are valid for 2 years from the date of issue. All vouchers purchased on our website can be redeemed on our website.
Return Process
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Contact Support: Email our support team at support@amaurya.com with the following information:
- Your order number
- Your full name
- Reason for the return
- Photos of the product
- Return Shipping: Return shipping costs are the responsibility of the customer unless the product has been damaged or does not correspond to the order, in which case Amaurya will be responsible for the return. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Processing Returns: Once your return is received and inspected, we will email you a store credit for the purchase price (excluding original shipping cost and discounts) directly to the original email used for your purchase. Please allow up to 3 business days for your return to be processed.
Faulty or Incorrect Items
- Faulty Items: If an item you received is not in perfect condition, please email us at support@amaurya.com so we can resolve this for you. We will meet our obligations under the applicable consumer law, which may include replacing the item if stock is available or giving you a refund upon receiving your faulty item back.
- Incorrect Items: If you have received an item you did not order, please email us at support@amaurya.com along with your order number, providing as much detail as possible so that we can resolve this for you.
Frequently Asked Questions
- Refunds: For information regarding our refund policy, please contact our support team or click HERE.
- Exchanges: Due to the fast turnover of styles, we do not offer exchanges. If you would like a different size or item, we recommend using your store credit to purchase an alternative size/product.
- Where Should I Return My Order: When you contact our support team, these details will be provided along with all the necessary instructions.
If you have any further queries regarding your return, please contact support@amaurya.com